KItwave Group – Driver Well-being & Customer Service


Both driver well-being and customer care are increasingly important in today’s logistics and waste sectors. As a result, this course has been designed to address important well-being issues alongside an overview of the 6 customer care laws. 


7 hours. Excluding breaks and ID checks.

What does the course cover?

  • Sleep and fatigue

  • Sleep disorders

  • Stress and it’s causes Mental health

  • Customer service

  • Keeping an open mind

  • Dealing with complaints

  • Managing conflict

Who can attend?

This Driver Well-being & Customer Care course is available to anyone with a vocational licence who is required and eligible to complete CPC periodic training.

Other members of any logistics or waste frontline operational team can also sit this course to gain a better understanding of the workplace environment that their drivers operate within. Please just notify the CMS Trainer that you do not require the CPC hours. 

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