HT. Driver Well-being & Customer Service

Description

Both driver well-being and customer care are increasingly important in today’s logistics and waste sectors. As a result, this course has been designed to address important well-being issues alongside an overview of the 6 customer care laws. 

Duration

7 hours. Excluding breaks. 

What does the course cover?

  • Sleep and fatigue

  • Sleep disorders

  • Stress and it’s causes Mental health

  • Customer service

  • Keeping an open mind

  • Dealing with complaints

  • Managing conflict

Who can attend?

This Driver Well-being & Customer Care course is available to anyone with a vocational licence who is required and eligible to complete CPC periodic training.

Other members of any logistics or waste frontline operational team can also sit this course to gain a better understanding of the workplace environment that their drivers operate within. Please just notify the CMS Trainer that you do not require the CPC hours. 

Live online events

  • 24 June
    1 day, 05:15 PM BST - 01:30 AM BST
    Online
    • Free
    Register9 places remaining
  • 1 July
    1 day, 08:15 AM BST - 04:30 PM BST
    Online
    • Free
    Register5 places remaining
  • 3 July
    1 day, 05:15 PM BST - 01:30 AM BST
    Online
    • Free
    Register12 places remaining
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