Both driver well-being and customer care are increasingly important in today’s logistics and waste sectors. As a result, this course has been designed to address important well-being issues alongside an overview of the 6 customer care laws.
7 hours. Excluding breaks and ID checks.
Who can attend?
This Driver Well-being & Customer Care course is available to anyone with a vocational licence who is required and eligible to complete CPC periodic training.
Other members of any logistics or waste frontline operational team can also sit this course to gain a better understanding of the workplace environment that their drivers operate within. Please just notify the CMS Trainer that you do not require the CPC hours.
What does the course cover?
Sleep and fatigue
Stress and it’s causes Mental health
Keeping an open mind
Dealing with complaints
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